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Vice President, Client Experience, Healthcare

New York, New York, United States

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

We Are Seeking:

Weber Shandwick is currently seeking a Vice President, Client Experience to join our Healthcare team. You will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Healthcare Practice.

The Vice President will have proven leadership and client service skills, and experience managing integrated communications campaigns that drive measurable impact against our client’s business goals. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and growth. The successful candidate will have experience with leading regulatory and launch communications, as well as scientific and data communications for pharmaceutical products. They will also bring experience concepting and delivering consumer programs to reach patients and the public. For working style, the candidate possess never-ending curiosity, a desire to always do better, and the ability to inspire and connect with teams. They will be a hands-on team member who values people and culture, and drives innovation in the way we communicate on behalf of our clients – including incorporating new technologies and analytics tools in the workflow. We are a company of doers even at the most senior level.

PRIMARY RESPONSIBILITIES

• Drive development of solution-based program strategies and direct development of tactical plans
• Maintain daily client contact, serving as a trusted resource and advisor
• Facilitate cross-functional team integration (strategy, creative, integrated media specialists, A&I, etc.) to deliver on client plans
• Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties
• Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience
• Have ownership of client financials and profitability
• Coordinate integration with other agency partners
• Successfully navigate conflicts across internal stakeholders, clients and agency partners
• Manage ongoing team resourcing/staffing to ensure successful delivery of work product
• Actively participate in agency development and assist with new business

MINIMUM REQUIREMENTS

• 9-12 years of relevant healthcare communications experience, ideally both agency and in-house
• Significant experience providing thought leadership and counsel to senior management
• Ability to translate client needs into workable plans/projects
• Depth in stakeholder mapping and building programs to reach them in engaging ways
• Ability to understand, translate and implement market research and trends data to crystalize communications strategy and deliver on client business goals
• Experience building and leading high-performing teams; mentoring team members
• Strong project management skills and attention to detail
• Confident presenter and persuasive speaker
• Financial acumen in the areas of budgeting, billing and staffing
• Minimum: Bachelor's Degree

ADDITIONAL REQUIREMENTS

• Strong decision-making skills
• Ability to multi-task in a deadline-oriented environment
• Collaborative team player
• Exceptional judgment when working with clients, teams and vendors
• Self-motivated, entrepreneurial and endlessly curious

Salary range: $145,000 USD – $180,000 USD

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer. The Weber Shandwick Collective recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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