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Account Director, Client Experience

Toronto, Ontario, Canada

Who We Are

Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

Account Director, Client Experience – Technology

If you’ve got a passion for PR, here’s an opportunity to advance your career at a forward-thinking, award-winning and globally leading integrated communications agency. Weber Shandwick Canada is PRovoke Media’s Canadian Agency of the Year, IABC Canadian Large Agency of the Year (five years running) and boasts the most exciting client list of any agency in the country.

We’re a passionate and diverse team that protects and promotes some of Canada’s most iconic and beloved brands – and has fun while doing it!

POSITION PROFILE

Are you passionate about technology brands, news and policy? Do you have the entrepreneurial spirit to help lead an integrated team across marketing functions? Do you thrive on being innovative and proactive to deliver results for your clients? If you answered yes to the above, we are looking for YOU!

We are currently seeking an Account Director to join our team in Toronto with in-depth tech and/or telecom experience. In this role, you’ll help lead some of our biggest consumer and B2B technology accounts, while building strong client relationships and driving results.

This role is responsible for driving the success of client relationships; developing a deep understanding of their businesses to develop programs that deliver tangible results for them.

You would be responsible for working with cross-functional teams in the planning and executional oversight of strategic earned media and digital initiatives, including the development of campaigns, content creation and measuring the effectiveness of our initiatives.

PRIMARY RESPONSIBILITIES

• Build and manage day-to-day relationships with key clients as their “go-to” at Weber Shandwick
• Own responsibilities for executional leadership of multiple client programs, budgets, timelines and plans
• Assist in the development of long-term client plans and program recommendations, developing budgets and generating recommendations
• Drive development of end-to-end campaign plans, translating strategies into tactics; ensure team deliverables align with strategies
• Proactively support and suggest improvements to exceed client expectations by leveraging industry knowledge and experience
• Manage ongoing team resourcing/staffing to ensure successful delivery of work
• Develop and manage timelines and weekly action plans to ensure all deadlines on client programs are met
• Build and own productive relationships with multiple stakeholders (e.g. brand managers), interagency teams, and a diverse array of agency colleagues
• Maintain profitability and financial health of client relationships
• Motivate the team by bringing a positive, solutions-focused attitude to everything you do
• Lead a high-performing team and mentor junior team members

KEY QUALIFICATIONS

• 8-10 years of communications experience, ideally with a focus on technology and/or telecom industries
• Agency experience (strongly preferred) and/or experience with leading tech brands
• Excellent knowledge of the Canadian media and social landscape
• Are both a creative and a strategic thinker
• A track record in building strong client relationships and leading teams that deliver results
• Proven experience building teams, empathetically managing and mentoring junior staff and working as a team-player in a cross-functional setting

Salary Range: CAD $95,000 – CAD $130,000 

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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